Date of latest edition: 02.01.2019
Financially Liable Person: Gani Sengül
“User/Customer” means everybody, who has loaded the Web page http://englishhome.bg/ on his/her computer or mobile device.
This document contains the General Terms and Conditions, based on which English Home Bulgaria EOOD provides services to the Users/Customers through the Web page http://englishhome.bg/. These terms and conditions are binding for all users. By clicking on the button "PAY NOW (Order with payment obligation)", User/Customer agrees with, fully accepts and is bound by these General Terms and Conditions.
I. GENERAL PROVISIONS
http://englishhome.bg/ is an e-commerce website – for the sale and delivery of goods, published on the website, on behalf of English Home Bulgaria EOOD.
The publication on this website is considered a public invitation for the conclusion of a commercial transaction for purchasing items online from English Home Bulgaria EOOD.
The contractual languages are Bulgarian and English.
All payments are made in Bulgarian leva (BGN).
The end-prices include value added tax (VAT).
The contract between English Home Bulgaria EOOD, through http://englishhome.bg/, with the Customer is considered concluded upon the acceptance of the purchase order, properly completed by the Customer in the purchasing process.
The General Terms and Conditions and the characteristics of the services provided are subject to change by ENGLISH HOME BULGARIA EOOD at any time.
The up-to-date General Terms and Conditions are published at an easily accessible place on the Web page of English Home Bulgaria EOOD - http://englishhome.bg/
All prices are in Bulgarian leva and include VAT.
The prices of the items, specified on the website do not include packing and transportation to the address of the Customer/the office of a courier company.
The delivery price is specified individually for each separate product.
The general rules, regarding the delivery prices are specified in the Delivery section.
English Home Bulgaria EOOD may change the prices of the goods offered, at its own discretion, without prior notification. The user must pay the price, which was applicable at the moment of submitting the order for the respective product.
Any and all discount or price reduction notices shall be published beside the old price, as the latter shall appear stricken-out.
III. RIGHTS AND OBLIGATIONS OF THE PARTIES:
English Home Bulgaria EOOD through http://englishhome.bg/ agrees:
Upon receiving Customer’s order, to deliver the respective product or to notify the Customer of any other circumstances, concerning his order.
To confirm the availability of the ordered items or to reject the order within 1 business day after receiving Customer’s purchase order;
To deliver the ordered product within the time period, specified in the product delivery and payment information. In case of seasonal sales, the delivery period may be extended by not more than 1 business week.
To guarantee that all products are newly manufactured (not used!) and sealed by the manufacturer, unless otherwise specifically indicated in the presentation of the product on the website.
To immediately suspend or discontinue the provision of the services to the User if the User states that he/she does not agree with the General Terms and Conditions
That it is entitled, but not obliged, to store materials and information, published on the server http://englishhome.bg/. In all cases the information shall be stored for the periods, required by the Electronic Commerce Act and the Bulgarian legislation.
May view and order the products, published in the e-shop http://englishhome.bg/
Must specify his/her full name, accurate and valid telephone number, delivery address and email address.
Must pay the price of the product, according to the terms and conditions, specified in the product delivery and payment information.
Must pay the delivery costs, according to the terms and conditions, specified in the product delivery and payment information, if the delivery is not included in the product price.
Must provide access and possibility for receiving the product.
Is entitled to be informed of the status of his/her order.
Is fully responsible for keeping his/her username and password secret, as well as any and all actions, carried out by him/her or by a third party, through using the username and password. The user must immediately notify ENGLISH HOME BULGARIA EOOD of any case of unauthorized access through using his/her username and password, and for any cases, where there is a risk of such a use.
IV. RESPONSIBILITY AND LIABILITY
English Home Bulgaria EOOD shall not be responsible or liable if the Customer has specified incorrect and/or incomplete data in the order, made on address http://englishhome.bg/ or if he/she has incorrectly completed the purchase order.·
English Home Bulgaria EOOD does not guarantee full conformity of the items, presented on the website to the ones, available in the retail shop network.·
English Home Bulgaria EOOD shall not be liable for any inaccuracies in the information, published on the website. The prices in the ships and the design of the products are subject to change.·
The information, published on the website, regarding the dimensions and description shall be considered a reference only. English Home Bulgaria EOOD considers it possible that there may be differences between the specified and the actual dimensions, and it cannot be held liable for any such differences. The products, offered in the e-shop are updated, based on the available stock, but it is possible that a certain model, color or dimension/size is not available.
English Home Bulgaria EOOD shall not be held liable for any damages to the products, as a result of force majeure, resulting from poor transportation, storage or improper use.
English Home Bulgaria EOOD shall not be liable for incorrect information, specified by product’s manufacturer.
English Home Bulgaria EOOD is not obliged to and is not physically capable of controlling the manner, in which the users use the services provided.
English Home Bulgaria EOOD shall not be liable to the users and any third parties, for any damages or lost profit, suffered as a result of the suspension, discontinuation, change or limitation of the services, the deletion, modification, loss, unreliability, inaccuracy or incompleteness of the messages, materials or information, transferred, used, recorded or made available through http://englishhome.bg/.
English Home Bulgaria EOOD shall not be liable for any non-performance of its obligations hereunder in case of occurrence of circumstances, which English Home Bulgaria EOOD has not provided for and has not be obliged to provide for – including, but not limited to the cases of force majeure, accidental events, issues with the global network of the Internet and in the provision of the services, outside the control of English Home Bulgaria EOOD.
The photographic images, presenting the models represent as accurately as possible their colors. English Home Bulgaria EOOD is not liable for any inaccurate representation of the colors as a result of individual settings and technical parameters on the monitors and computer systems, used for accessing the website.
If an ordered product is out of stock, English Home Bulgaria, through http://englishhome.bg/ within a single business day after receiving the purchase order, notify the Customer of this fact, by sending a message to the email address or telephone number, specified by the Customer.
English Home Bulgaria EOOD reserves its right to refuse the delivery of a confirmed order if the goods are unavailable. If the ordered product is out of stock, the TRADER shall notify the user/customer of that fact within one business day, by sending a message to the email address or telephone number, specified by the Customer. If a transfer to English Home Bulgaria EOOD’s bank account has been made, the customer will be given the option to choose between a refund, cancellation of the order or a substituting order.
V. PRODUCT SELECTION AND STEPS FOR COMPLETING THE PURCHASE ORDER
1. Instructions to the Customer for the selection of a product:
Review carefully the products, offered on the website http://englishhome.bg/. They are divided into several separate categories (with sub-categories to each category), fall-down lists and strips of selected products – e.g. BEDROOM, BATHROOM, ACCESSORIES, LIVING-ROOM, KITCHEN, CLOTHING, BABY AND CHILD, FURNITURE & WALLPAPERS, DISCOUNTS etc.
In order to get to the product detail page, you should click either on the photo or on the title of the product. A detailed description of the product will be displayed: code, dimensions, compositions, delivery information and you can review a larger picture of the product. On this page you can also rate and comment the product, add it to the Favourites or Wish-list and share it in the social networks.
By selecting your desired product, you can submit a purchase order for it, by clicking on the “Add to cart“ button/link. It can be found on the product detail page. For your convenience you can also find this button/link in the quick product review menu and where the top product offers can be found.
In case of sufficient stocks, you can add to the cart more than 1 item of each product. You can do that by typing the required quantity in the box or by increasing or decreasing the number of products, using the arrows, beside the box or by clicking again on the “Add to cart“button/link.
If there is sufficient availability, you can add unlimited number of the same or different products.
Adding products to the Cart is not equal to their reservation. The most reliable way to obtain the desired product is to pay for it.
The products, added to the Cart remain there until paid for or deleted.
2. COMPLETING A PURCHASE ORDER (ORDERING METHOD):
The order is made in 4 steps.
Step 1 – MY CART:
Here you can see a list of desired products (photo and name), unit price of each separate product, number, end-price and total price of the order.·
You may adjust the number of each product and after clicking the “Change“ link, the total number and the amount due are recalculated.·
If you decide not to order any of the listed products, you can remove it from the list by clicking on the “Х” button and thus removing it from the final order. The “Х“ button can be found in front of the photo of each product.·
If you want to delete all products in the Cart, you can do that, using the “Empty the Cart“ button/link.·
If you want to add other products to the Cart, you can click on the „Back“ button/link and continue shopping on the website http://englishhome.bg/ by adding additional products.·
If you have finalized your choice, you can continue to step 2, by clicking on the „Buy“ button
Step 2 – DELIVERY ADDRESS:·
Here you should complete your details, required for performing the delivery. If you have a registration on our website, you do not have to complete your details every time. If you do not have a registration or if you have not logged into your profile, you will be sent to the Log-in/Sign-up page.·
Then you can return to My Cart again.·
In Step 2 you can edit old and add new delivery addresses. After entering a new address into the system, you should activate the address, where you want the order delivered, using the “Select delivery address“ button.·
In this step you can also specify the invoicing address, which may be different from the delivery address. You can do that by selecting the “For invoicing“ menu, where you complete the legal entity data and click on the “save” button. After that, please check the “Send the invoice to an address, different from the delivery address“ box and click on the “Select address for invoicing“ button.·
You may return to Step 1 and edit your products again. After specifying the delivery address, click on the „NEXT” button.
Step 3 - PAYMENT DETAILS:·
This is the step, where you can select the method of payment for the products, you have selected – PayPal, card payment, cash on delivery.·
If you prefer the cash on delivery option, you will pay the price of the products and the total amount, payable for the delivery cash, upon receiving the package from the delivering employee.·
If you select the electronic payment option (card payment or PayPal), you will pay the price of the ordered products and the total amount, payable for the delivery, without making a cash payment. You will not have to pay anything to the courier, upon receiving your order·
The cases when the delivery is performed at the expense of English Home Bulgaria EOOD, are detailed in the “Delivery“ Section.·
Here you can return to step 1 and 2. After making your final choice, go to step 4, by clicking on the “NEXT“ buttonEnglish
Home Bulgaria EOOD is not liable for any additional fees, which various banking payment systems may charge on this payment. For more information you can refer to your bank or payment operator.
Step 4 - ORDER CONFIRMATION·
Here you can again review your order and make adjustments, if necessary. Once you are ready for concluding the final contract, please click on the “PAY NOW (Order with payment obligation)” button.·
After submitting a successful order you will receive a confirmation email message, where you must follow the link sent. You can see your status order at any time in your personal profile.·
All the orders, confirmed by customers are processed, according to the timeframe, specified below.·
In case of any technical issues, involving your order or if you have not received а copy of your order in your email, you can contact our employees at: EMAIL email@example.com or on tel. No. +359 87 892 8021 (At the price of a conversation with VIVACOM, according to subscriber’s tariff plan)
By clicking the button "PAY NOW (Order with payment obligation)", the Users/Customers agrees to purchase the products, currently in their "Cart". The order, made by the Customer has the legal effect of a contract between that customer and the e-shop.
VI. PAYMENT METHODS
1. Cash on delivery – the total price of the order and the delivery is paid upon receiving the delivery, to an employee of the courier company.
2. By bank, using a credit card:·
A payment page of our servicing bank opens, where you enter your card details – number of the card, validity date, CVV code, name of the cardholder·
If you are registered for the Verified by Visa or MasterCard SecureCode authentication services, an authentication page of your card issuer opens, where you type your authentication password or code.·
If the transaction is successful (received authorization), a transaction receipt is displayed onscreen, which you print or save.·
We accept the following cards: MasterCard, MasterCard Electronic, Maestro, Visa, Visa Electron, V PAY· Please note that your V PAY or MasterCard Electronic card will be accepted only if it is registered for participation in the online authentication schemes Verified by Visa or MasterCard SecureCode. ·
The maximum amount per transaction is BGN 10,000.· In case we need to return you money for paid to us with a card contracted or delivered / performed goods or services, we will refund you by a credit transaction on the card used for the original purchase.·
In order to guard you against fraud during payment with your Visa or MasterCard card, we apply best practices recommended by the international card organizations:
The security during entry and transport of card data is provided by the use of an SSL protocol for encryption of the connection between our server and the payment server of our servicing bank.
The authenticity of your card is checked by the verification of the card verification value (CVV2)
In addition, for your identification as the authentic cardholder, the payment server of our servicing bank supports the authentication schemes of the international card organizations – “Verified by Visa” and “MasterCard SecureCode”, in case you are registered to use them.
Unless it is specifically indicated that the delivery is free for the Customer, it is to be performed against payment of the price of BGN 5,90 (five point ninety Bulgarian leva). VAT is included in the price, as per the preceding sentence.
Orders, placed by 12:00 a.m. shall be processed and dispatched on the same day. Orders, placed after 12:00 shall be processed and dispatched on the next business day.
The delivery shall be carried out by a courier service to the address, specified by the Customer.
The delivery takes place within 3 business days.
The delivery takes place on business days, without any specific indication of the delivery time.
If the customer is not found at the address specified, at the first visit by the courier, the courier company shall make two calls on the specified telephone number and arrange a second delivery.
If the Customer cannot be found within the time, specified for the delivery, at the specified address or if no access or other necessary delivery conditions are provided within that time, English Home Bulgaria EOOD shall be released of its obligation to deliver the specified product. The customer may confirm his/her desire to receive the product after the expiration of the delivery period, in which he/she was not found at the respective address, covering all the delivery costs. In this case a new delivery period starts from the moment of confirmation.
The goods are delivered in appropriate packaging, depending on the type of the product and the respective transport method, selected for the delivery.
Upon receiving the delivery, the Customer or a third party shall sign the respective accompanying documents. A third party, according to this paragraph, can be anybody who has not submitted the order, but receives the delivery of the products at the address, specified by the Customer.
During seasonal sales, partial deliveries are possible.
The User/Customer shall bear the entire risk of damage/perishing of the product, during delivery. Immediately after handing the product to the courier, English Home Bulgaria EOOD is released of the risk, which passes onto the User/Customer.
English Home Bulgaria EOOD shall not be held responsible or liable for any delays, if these are caused by the courier or another delivering party.
Immediately upon delivery (after the payment of all amounts due to the courier), the products must be carefully inspected by the User/Customer or his/her authorized representative. Any possible damages, impacts or other issues must be reported immediately to English Home Bulgaria EOOD.
The “Open before you pay“ service is not available to the customers of English Home Bulgaria EOOD.
If the address, contact person and/or the telephone number, specified when submitting the order, are incorrect or false, English Home Bulgaria EOOD shall not be bound by any obligation whatsoever for fulfilling the order.
VIII. DELIVERY OF ORDERS EXCEEDING BGN 70
In case of purchases, exceeding BGN 70 (seventy Bulgarian leva), made by one and the same order, the delivery cost shall be paid by English Home Bulgaria EOOD, i.e. the delivery is free of charge for the Customer.·
If a product in such a purchase is not available, it should be replaced by another product, making the order reach BGN 70, in order to make use of the free delivery.·
In case of partial cancellation of a product in such an order, it must be replaced by another product, making the order reach BGN 70, in order to make use of the free delivery.
IX. CANCELLATION, RETURNS
1. The Customer is entitled to cancel, refuse to receive, return or replace the ordered products, in the specified cases, by completing a Standard Form for Exercising the Right of Withdrawal from the Contract, as per Annex 1 to the General Terms and Conditions.
2. The Customer may cancel the products, ordered for purchase, before the delivery, while it has not yet been handed over to a courier and its status is “being processed“ in Customer’s own profile. The cancellation of purchase order can be made through Customer’s user profile, following the link with the details for the specific order
3. The Customer may refuse to receive the ordered product, if it is delivered under one of the following circumstances:·
The delivered product evidently does not correspond to the one, ordered by the Customer and this can be established through a normal inspection.
the price, which the Customer has to pay does not correspond to the actual amount due.·
If the transportation package is damaged, resulting in a defect/damage to the ordered product.In these cases a notice must be sent immediately to English Home Bulgaria EOOD4.
The Customer is entitled to return / replace the purchased and delivered products, under the following conditions:·
Address for returning products:
12-14, Iliyantsi blvd..,
For English Home Bulgaria EOOD
Tel: +359 87 892 8021 (At the price of a conversation with VIVACOM, according to subscriber’s tariff plan)
Within a time period not longer than 30 calendar days – without specifying any reason and without having to pay any compensation or forfeits, or any other additional amounts, with the exception of the costs for returning the products,·
In case of discrepancy between the products ordered and those delivered, which could not have been established at the moment of delivery.·
The product return request must be submitted in writing (by email, through the user profile) or verbally (by telephone) within 30 calendar days, starting from the date of receiving the order.·
The return product request must contain the personal bank account of the Customer, where the amount, paid by the Customer shall be refunded.·
The goods must be in a proper commercial state, in its original packaging, with the original labels, accompanied by the original documents, issued by English Home Bulgaria EOOD – invoice and payment receipt.·
In case of replacement, the customer shall agree with a representative of English Home Bulgaria EOOD the address, where he/she wishes to receive the replacement product.5. The Customer may not return/replace the following types of products:·
Custom made products, manufactured to user’s order or in accordance with his/her individual requirements;·
Products, which due to their nature are subject to quality impairment or have a short shelf-life;·
Sealed products, unsealed upon delivery, which cannot be returned for health and hygienic reasons;·
Products, which upon their delivery and due to their nature, have been mixed with other products, from which these cannot be separated;
1. According to the provisions of the Consumer Protection Act, English Home Bulgaria EOOD shall refund to the Customer the amount paid, within 7 business days after the date, when the customer has exercised his/her right to return the goods, as follows:·
For canceled orders, if the payment has already been received – the amount of the products paid and the price of the delivery.·
For returned/replaced products, through the fault of English Home Bulgaria EOOD – the price of the respective products and all the transport costs are refunded.·
For products, returned/replaced at Customer’s request – the price of the returned product and the original deliver are refunded. If the User exercises his/her right to withdraw from the contract, the direct costs for returning the products, are paid by the User.
2. The refunds are made, only if all the conditions of the “CANCELLATION, RETURNS” have been met.
3. English Home Bulgaria EOOD reserves its right not to refund the amount, paid by the Customer, if one or more of the products returning conditions have not been met.
4. English Home Bulgaria EOOD shall not collect itself any products, in case of withdrawal from the contract by the Customer.
1. The identification of the User/Customer in order to reproduce his/her statements for both the acceptance of the General Terms and Conditions, and for making purchase orders, shall take place by storing log-files on the server of /http://englishhome.bg/ storing User’s/Customer’s IP address, as well as any other information.
2. The use of this website and the registration of an order, using the website are considered an acceptance of these Terms and Conditions. If you DO NOT accept these terms and conditions, please do not use this website. English Home Bulgaria EOOD reserves its rights to amend the terms and conditions at any time, without prior notice, as the amended terms and conditions shall be published on the website.
It is hereby agreed that the email, specified by the Customer, when making his/her registration is up-to-date and checked on a regular basis. The Customer shall be considered officially notified of certain information, by sending that information to him/her on that email.
English Home Bulgaria EOOD is a registered Personal Data Controller with the Bulgarian Personal Data Protection Commission, having its identification number 379037. English Home Bulgaria EOOD conducts its activities in strict compliance with the requirements of the Personal Data Protection Act and Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of this data (General Data Protection Regulation), in order to ensure confidentiality and lawful processing of its clients personal data.
In strict observation of the effective legislation and the clauses of these General Terms and Conditions, English Home Bulgaria EOOD may use Customer’s personal data solely for lawful purposes. Detailed information about the purposes of personal data processing and the rights of personal data subject is available on English Home Bulgaria EOOD web site at: https://englishhome.bg/static/view/2 or in the stores of the company.
English Home Bulgaria EOOD through http://englishhome.bg/ is entitled to use the information for offering goods and/or services to the Customer, for promotions, for sending advertising communications, congratulations, for the organization of raffles, inquiries, for statistical and any other legal purposes, in accordance with the explicit consent of the Customer provided under the Regulation (EU) 2016/679.
During the registration at http://englishhome.bg/, the Customer may agree to receive personal notification of promotions and current offers on his email address, specified during the registration process. In case the customer does not want to receive any advertising/promotional messages, he/she can unsubscribe using the “unsubscribe” link, integrated in each advertising/promotional message.
ENGLISH HOME BULGARIA EOOD guarantees to its Users/Customers, the confidentiality of the information and personal data provided. The latter shall not be used, disclosed or handed over to any third parties, apart from the cases and under the terms and conditions, specified in these General Terms and Conditions, Privacy statement and the Consent, provided by the Customer. ENGLISH HOME BULGARIA EOOD protects the personal data of the User/Customer, disclosed during the completion of the e-form for submitting the purchase order.
The TRADER shall not be held responsible for any damages, inflicted on the software, hardware or telecommunication equipment, or for the loss of data, resulting from materials or resources, searched, loaded or used in any manner, through the services provided. Any advice, consulting or help, provided by the specialists and employees of ENGLISH HOME BULGARIA EOOD with respect to the use of the services by the users, may not result in any liability or obligations for ENGLISH HOME BULGARIA EOOD.
ENGLISH HOME BULGARIA EOOD is entitled to collect and process information related to its Users/Customers, strictly in accordance with the applicable law.
ENGLISH HOME BULGARIA EOOD shall not be responsible for any failure to fulfill its obligations under this contract, in case of occurrence of circumstances, which ENGLISH HOME BULGARIA EOOD has not provided for and was not obliged to have provided for, including accidental events, issues, related to the global network of the Internet and the provision of services beyond ENGLISH HOME BULGARIA EOOD’s control.
ENGLISH HOME BULGARIA EOOD may install cookies on users’ computers subject to the Client’s explicit consent provided during the first visit on the trader’s website by pressing a button “I do agree with the cookies”. The cookies are text files, saved by the Web page on User’s hard disk and allowing the restoration of information, about the User, identifying him and enabling the tracing of his actions, the webpages that he/she visits, the hyper-links, that he/she uses, the information, used and stored etc. The customer is entitles to withdraw his consent for installation of cookies any time.
Disclosing of information
English Home Bulgaria EAD through http://englishhome.bg/ agrees not to disclose any personal data of the Customer to any third parties – governmental agencies, business companies, legal entities etc., unless:
it has received Customer’s express written consent to that effect;
the information has been requested by governmental agencies or officials, who – according to the effective legislation - are authorized to request and collect such information;
English Home Bulgaria EAD through http://englishhome.bg/ must disclose such information, due to legal requirements.
Any and all disputes between the parties shall be settled amicably and through good will. Should this prove impossible, any and all outstanding disputes, resulting from the contract between the parties or otherwise related to it, including disputes, resulting form or related to its interpretation, invalidity, non-performance or termination, as well as disputes for filling in any blanks in the contract or its adjustment to newly occurring circumstances, shall be settled by the competent court at the place of registration of English Home Bulgaria EAD according to the Bulgarian legislation.
Use of "cookies" and online marketing
The website http://englishhome.bg/ uses "cookies" in order to improve its customer services and monitor their needs and preferences. The "Cookies" are also used for the needs of online marketing subject to customer’s explicit consent, as this enables the displaying of advertising or promotional messages in users’ web-space, which such users have already visited http://englishhome.bg/; Every customer may discontinue the displaying of commercial messages by using the special button for rejecting such types of advertising.
During the registration at http://englishhome.bg/ the Customer is entitled to agree to receive personal messages about promotions and current offers at his/her email address, specified during the registration process. If you do not want to receive any messages from us, you are entitled to unsubscribe, using the link, included in each email newsletter.