Frequently Asked Questions
- I have questions about online shopping ONLINE SHOPPING QUESTIONS
- I have questions about the stores QUESTIONS ABOUT STORES
Membership
Products and campaigns
Order Placement and Payment
Sending Products and Cargo
Order Cancellation and Return
How do I become a member?
You can become a member by clicking on the Member icon in the upper right corner of the home page and filling in the required information.
How can I unsubscribe?
Once you have activated the English Home page, you can update your information. Click My account in the top right corner of our homepage and unsubscribe.
Do you have any other questions besides these?
You can send your questions by filling out the contact form. Click , to fill the form.
Can I be informed about new campaigns?
You can find information about our campaigns by following our website, Facebook page and Instagram profile. You can also select to be notified via SMS or email by clicking the Notificiation Settings in the My Account section to be notified about campaigns.
How can I find out the characteristics of the products?
In the "PRODUCT INFORMATION" field on the detail page of the product you are interested in, the features of the related product are available. You can also contact us from the Contact us section for the products for which you cannot find detailed information.
When will the product be given to the courier services?
Your order will be given to the courier within 5 working days . This period can be extended up to 7 working days during periods of high order volume.Thus, we kindly ask you to consider the shipping time during periods of shopping (New Year, Mother's Day, etc.).
Why are there price differences between physical shops and online shop?
Sometimes we organize different discount campaigns for our online shop and physical stores. For this reason, there may be a difference between the price you see for the same product in the online store and the price you see on the label in our physical stores.
Do you have any other questions besides these?
You can send your questions by filling out the contact form. Click , to fill the form.
How do I order online?
You can shop online by adding the products you like to your shopping cart. When you have finished shopping, you can place your order safely by completing the delivery and payment steps of your shopping by clicking the "COMPLETE SHOPPING" button on the screen that opens.
Can I create order without being registrated?
Yes, you do not have to be registrated to our website for creating new order.
What are the payment options?
You can safely shop at our online store using your credit/debit card or by chosing pay on delivery..
Why can't I get a confirmation from my credit/debit card?
Your credit card may not be available for "Online Shopping" or your card may have an inadequate limit. You can contact your bank in these situations. On the other hand, Your internet connection may be lost. Please try the payment again after a while.
How can I find out the status of my order?
After logging in, go to the My Orders section so you can check all the information about your orders. When the order is shipped, you can also track the shipping status of the order by entering the order details and clicking on the shipping number.
Can I change the adress or contatc details of the order?
Unfortunately, once the order is created it is not possible to make changes in the adress or contact details. For further information, please Contact us
When do I receive the invoice for my order?
The e-archive invoice of your orders is prepared on the same working day or the following business day and sent to the e-mail address of your membership electronically. You will receive together with the products and the approval for the order.
Can I order from abroad?
English Home does not provide shipment services to abroad.
Can I combine the orders I made separately?
Unfortunately, we do not combine orders. Deliveries will be sent separately.
Can I change, add or remove an item from a created order?
We cannot make changes to an approved order. You can cancel the order and create a new one based on the desired products.
Do you have any other questions besides these?
You can send your questions by filling out the contact form. Click , to fill the form.
How many days will my order arrive?
Your orders are prepared within 5 working days from the date you place an order and delivered to the cargo. Cargo delivery time may vary depending on your delivery address. Delivery is not made by cargo companies on public holidays.
How can I track my order?
After your order is delivered to the cargo company, your cargo tracking information will be sent to you via SMS and e-mail. If this information did not reach you, you can access the "ORDERS" page from your member icon and access your cargo information from the order details.
The products in my order have arrived defective. What can I do?
Please send your request by filling in the Contact us " form. If the product is available in our stocks, we have the possibility to resend the same product to you. If the product is not in our stock, we will refund the value of the product. When returning the defective product, please return it unused, with the original box and filling in the return form supplied with your order.
My order is missing / wrong. How can I proceed?
Please contact us by filling in the contact form, and if the product is in our stock we can send the missing / wrong product. You must hand over the wrong product to the cargo and receive the correct product. If the product is not in stock, we will refund the value of the product.
How do I proceed if I have a different question than the ones mentioned here?
You can send your questions by filling in the Contact form. Click , to fill the contact form.
How can I cancel my order?
Please contact us by sending an e-mail to contact@englishhome.bg or by filling out the contact form. Click , to fill the form.
How can I return my order?
Please contact us by sending an e-mail to contact@englishhome.bg or by filling out the contact form. Click , to fill the form.
What are the conditions for returning an order?
Please fill the return for that was sent to you with your order. It must contain a personal bank account of the customer,. The goods must be in good commercial condition, original packaging, with original labels, accompanied by the original documents issued by English Home SRL.
I returned my order, when the amount of the products will be refunded to my account?
EnglishHome SRL refunds the amount to the customer within 7 working days from the date on which the customer has exercised his right to return the goods.
I can't see the refund. When will the refund process to my bank account?
English Home SRL refunds the amount paid to the client within 7 working days from the date of receiving the returned products. You can also contact your bank's call center regarding the problem.
Can I reactivate an order that I canceled?
You cannot activate an order that you have canceled. You can create a new order with the same contents from our online store.
Do you have any other questions besides these?
You can send your questions by filling out the contact form. Click , to fill the form.
Products and campaigns
Dealership Request
Return and Cancellation Conditions
Suggestions and Comments
Is the product that I see on online shop avaible in the stores too?
Discount rates may vary between online stores and physical stores. Therefore, you may see the price of a product differently in the store and differently in the online store. We wish you pleasant shopping.
I don't want to get messages or e-mails from English Home. What should I do?
f you don't want to get our notifications anymore, you can change your notification settings by Clicking here
Do you have any other questions besides these?
You can send your questions by filling out the contact form. Click , to fill the form.
How can I make a domestic dealership request?
As English Home, we do not have a domestic dealership system. Our new stores are put into service according to our calendar within the framework of our company policy.
How can I make a foreign dealership request?
We have a franchise system in Albania, Georgia, Iraq, Cyprus and Saudi Arabia. Click to request a dealership for these countries
I want to change/return the products that I bought in your stores. What should I do?
You can change or return the product purchased from our online store within 30 days after the invoice date but the product that you want to change/return must be unused and undamaged. In order to change/return the product, invoice is needed. For the change process of your gifts Change Card is needed.
I had a quality problem with my product at first utilization. What should I do?
If you think there is a quality problem about your product, you can bring it to us with its invoice(or change card)to the nearest English Home store within 6 months of invoice date. A product review form prepared for this product will be sent together with it to the product review. After product review, change or return cost will be transmitted.
Do you have any other questions besides these?
You can send your questions by filling out the contact form. Click , to fill the form.
I want to share my advices about your stores/products.
Our brand is there for you to give your home happiness and tranquillity. Thank you for your contribution to the development of our brand. Click here to send us your comments and suggestions.
I had a problem with your employee. What should I do?
We care our customer's reviews which raise quality of our service. We appreciate your reviews. You can share your shopping experiences with us and help us to know more about our service and improve it. We should know if there is a adverce event and you can fill ' "Contact Us "form and share your experiences with our brand and talk with the customer service.
I want to work in English Home. What should I do?
You can send your CV to ik@englishhome.com.tr to work with us. We keep your CV in our database for 1 year. When there is a suitable position for your qualifications, we will contact you.
Do you have any other questions besides these?
You can send your questions by filling out the contact form. Click , to fill the form.
